IT Helpdesk

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Contract Duration: 12 months
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Why You'll Love Working Here

Competitive salary and benefits package
Have opportunity to be promoted to Systems/DevOps Engineer

Job Description

Who we are:

One of the leading software development services and business solutions providers in Vietnam. GIANTY Vietnam is a member of GIANTY Group, one of the leading mobile content and service providers in Japan. Established for over 10 years in Vietnam with more than 250 members, GIANTY Vietnam is proud of providing numerous successful services to millions of users worldwide and the Japan market. 

  • OUR CORE SERVICES: Development Services (Outsource & Offshore), In-House Development (Apps, Games, Big Data/Analytics, IoT, VR, AI).
  • OUR STRENGTHS: Engineering Technology, Art & Design.

What you can expect:

  • The mixture of working culture: flexible working, move fast and break things of US and samurai spirit of Japan
  • Extremely data-driven and process-guided in every company’s activity
  • Open, direct, collaborative, and no-politics working environment
  • Dealing with many challenging problems to build and scale
  • GROW at the fastest pace possible
  • Competitive compensation package
  • Participate in team building activities, gifts on Tet holidays...

Where you are going to:

  • Install and configure hardware and software components
  • Identify and troubleshoot technical problems 
  • Provide daily operational support for LAN/WAN networks
  • Take responsibility for improving the quality of the systems’ security and performance
  • Advise on software or hardware upgrades
  • Provide basic training in IT regulation for new employees
  • Have opportunity to be promoted to Systems/DevOps Engineer
  • Additional tasks as required

Your Skills and Experience

What we are looking for:

  • Have background in Computer Science/ Information Technology
  • At least 2 years of experience as IT Helpdesk/IT Support at Software company
  • Experienced in working with VPN, Microsoft 365 Administration
  • Familiar with installing computer hardware, software, systems, networks
  • Good teamwork spirit and work attitude
  • Young, active, and dedicated

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