Managed Services Consultant (Native Japanese)

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Contract Duration: 12 months
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Customer service  3 yearsExperience in global teams  3 years
E-commerce  3 yearsHigh sense of responsibility  3 yearsGood customer facing skills  3 years

Why You'll Love Working Here

Private insurance package
Visa Support

Job Description

What You Will Do

  • Adhere to a daily schedule of Software Application Maintenance
  • The candidate will have to be flexible to provide support on weekends and after-hours when customers require assistance.
  • Ensure a quick response time by staying on top of your assigned tickets.
  • Work as bridge between customers in Japan and offshore teams
  • Complete essential follow-up documentation after each interaction.
  • Lead the meetings (cadence meetings and ad-hoc meetings) with customers
  • Engage in human conversations with Customer to identify and resolve issues
  • Take care deeply about supporting people and enjoy having genuine human conversations.
  • Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

Why You'll Love Working Here

  • Annual leave: 15 days/ year.
  • Sick leave: 5 days/ year.
  • Allowances: We have team building and parking allowances.
  • Visa Support: We offer support for visa, work permit and temporary residence card.
  • Medical Insurance: There is a private insurance package provided to all employees.
  • Regarding the bonus: We pay a regular 12-month salary/ year, so there is no bonus scheme applied.
  • Salary range: from USD 30.000 - USD 40.000/ year (gross salary). However, the salary can be extended based on the candidate's experience and skills.



Your Skills and Experience

  • 3+ years of experience in Customer Service in IT industry
  • Bilingual (Native in Japanese & English at business level or above), have strong reading, writing and communication skills in Japanese & English.
  • Knowledge of ecommerce/IT system will be big plus
  • Experience in working with global teams.
  • High sense of responsibility and good customer facing skills.

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