Job Description

What You Will Do

• Adhere to a daily schedule of Software Application Maintenance
• The candidate will have to be flexible to provide support on weekends and after-hours when customers require assistance.
• Ensure a quick response time by staying on top of your assigned tickets.
• Work as bridge between customers in Japan and offshore teams
• Complete essential follow-up documentation after each interaction.
• Lead the meetings (cadence meetings and ad-hoc meetings) with customers
• Engage in human conversations with Customer to identify and resolve issues
• Take care deeply about supporting people and enjoy having genuine human conversations.
• Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

Why You'll Love Working Here

• Annual leave: 15 days/ year.
• Sick leave: 5 days/ year.
• Allowances: We have team building and parking allowances.
• Visa Support: We offer support for visa, work permit and temporary residence card.
• Medical Insurance: There is a private insurance package provided to all employees.
• Regarding the bonus: We pay a regular 12-month salary/ year, so there is no bonus scheme applied.
• Salary range: from USD 30.000 - USD 40.000/ year (gross salary). However, the salary can be extended based on the candidate's experience and skills.

Your Skills and Experience

• 3+ years of experience in Customer Service in IT industry
• Bilingual (Native in Japanese & English at business level or above), have strong reading, writing and communication skills in Japanese & English.
• Knowledge of ecommerce/IT system will be big plus
• Experience in working with global teams.
• High sense of responsibility and good customer facing skills.