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Managed Services Consultant (Native Japanese)
Gambaru's client
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Contract Duration: 12 months
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Customer service
3 years
Experience in global teams
3 years
E-commerce
3 years
High sense of responsibility
3 years
Good customer facing skills
3 years
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Why You'll Love Working Here
Private insurance package
Visa Support
Job Description
What You Will Do
Adhere to a daily schedule of Software Application Maintenance
The candidate will have to be flexible to provide support on weekends and after-hours when customers require assistance.
Ensure a quick response time by staying on top of your assigned tickets.
Work as bridge between customers in Japan and offshore teams
Complete essential follow-up documentation after each interaction.
Lead the meetings (cadence meetings and ad-hoc meetings) with customers
Engage in human conversations with Customer to identify and resolve issues
Take care deeply about supporting people and enjoy having genuine human conversations.
Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
Why You'll Love Working Here
Annual leave: 15 days/ year.
Sick leave: 5 days/ year.
Allowances: We have team building and parking allowances.
Visa Support: We offer support for visa, work permit and temporary residence card.
Medical Insurance: There is a private insurance package provided to all employees.
Regarding the bonus: We pay a regular 12-month salary/ year, so there is no bonus scheme applied.
Salary range: from USD 30.000 - USD 40.000/ year (gross salary). However, the salary can be extended based on the candidate's experience and skills.
Your Skills and Experience
3+ years of experience in Customer Service in IT industry
Bilingual (Native in Japanese & English at business level or above), have strong reading, writing and communication skills in Japanese & English.
Knowledge of ecommerce/IT system will be big plus
Experience in working with global teams.
High sense of responsibility and good customer facing skills.
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