Job Description

Who we are

Established for over 20 years in Vietnam with more than 350 members, GIANTY is proud of providing numerous successful services to millions of users worldwide

OUR CORE SERVICES: Development Services (Outsource & Offshore), In-House Development (Apps, Games, Anime, Arts, Design, Big Data/Analytics, IoT, VR, AI)

What you're going to do

System Monitoring

• Continuously monitor system dashboards and performance indicators
• Conduct regular testing of products (apps, PC/mobile games) according to predefined scenarios and schedules
• Analyze and identify anomalies, errors, or potential issues
• Promptly report incidents

Incident Handling

• Coordinate with relevant technical teams to resolve emerging issues
• Track incident resolution progress and ensure systems are restored quickly
• Update stakeholders on incident status

Information Management

• Store and manage records of system operations, incidents, and implemented solutions
• Generate regular reports on system status and performance

What you can expect

• Competitive salary and benefits package
• Opportunity to work with a dynamic and supportive team
• Career growth and development opportunities
• A collaborative and innovative work environment
• Happy Hours, Team buildings

Your Skills and Experience

What we are looking for

• High school diploma or higher, or currently enrolled in university
• At least 1 year of experience in system monitoring or technical support
• Excellent communication, teamwork, and independent work skills
• Strong observational and monitoring abilities
• Proficient testing skills for applications and games on PC and mobile devices
• Familiarity with system monitoring tools, including Nagios, Zabbix, and Prometheus
• Strong analytical, judgment, and problem-solving skills
• Strong presentation, reporting, and time management skills
• Good English communication skills are a plus